We want you to be satisfied with your purchase from Sienna Hikes. If you’re not completely happy, here’s how our return and refund policy works.

  1. Return Eligibility

    • If you are not satisfied with your purchase, you can request a return within 7 days from the date of delivery. Items must be unused, unopened, and in their original packaging to qualify for a return.

  2. Refund Process

    • Once the returned item is received and inspected, we will process a refund. Refunds are only issued as cash upon delivery. Refunds will be issued within 10-15 business days.

  3. Return Shipping Costs

    • The cost of return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival.

  4. Non-Returnable Items

    • Certain items, such as personalized products, may not be eligible for return. Please check the product description or contact customer service for clarification.

  5. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with a return shipping label and issue a full refund once the item is returned.

  6. How to Return an Item

    • To initiate a return, please email us at [email protected] with your order number, and we will provide further instructions.

  7. Refund Method

    • Refunds will be issued to the customer in cash upon delivery.